Refund policy

Problems with Delivered Products

Upon receipt of merchandise, please let us know as soon as possible if you find the item to be damaged or you realized you ordered the wrong item. You must contact us within 3 calendar days upon receipt of your order. DO NOT open sealed packages, install parts or modify the product/part/item. Some items cannot be returned.

Returning Parts/Items/Products That Are Broken/Damaged/Missing Parts

If packaged was damaged due to shipping Ducshop will assist you in making a claim with the shipping carrier. DO NOT throw away original boxes/packaging. Photos will be required of damaged product/item/part and the associated damaged packaging. If Items are missing please email and call us immediately so we can either contact the manufacturer and request the missing part/s or coordinate shipping for return to Ducshop.

Returns and Refunds

If you would like to return an product/item/part, please contact us within 3 calendar days so we can approve your return and setup any replacement product shipments if requested. For approved returns you must include a copy of your receipt, customer #, or any other identification so we can look up your order. Products/Items/Parts must be unused and in their original packaging intact. Please do not remove tags, if so- place tags in return packaging before shipping. Any returns that do not meet these standards can be assessed a restocking fee of up to 25%. Standard stock items will incur a 15% restock fee. Shipping charges are non-refundable. Please allow up to 72 hours for refunds to process.

Special Order and custom items are not refundable. 

Special Orders, custom, clearance or electrical items are not refundable or returnable. Special order items are non-refundable, or returnable, due to the fact that these items are imports from outside the United States.

Helmets are not refundable or returnable.

Helmets are non-refundable and non-returnable because damage or compromised protective integrity caused while in a customer’s possession may not be visible and could affect the helmet’s ability to protect any future wearer.

Please feel free to contact us at info@ducshop.com